SHIPPING POLICY
www.thecaitano.com
At Thecaitano.com, we strive to offer our customers the best possible shopping experience, including reliable and affordable shipping options. That's why we trust our shipments to a renowned and reliable shipping company such as Correos Express. Below, we detail our shipping policies for different regions.
SHIPPING TO SPAIN
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Free shipping for all purchases made within Spain, with no minimum purchase amount.
SHIPPING TO EUROPE (EXCEPT UNITED KINGDOM AND IRELAND)
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Free shipping for purchases over €500.
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For purchases under €500, a fixed cost of €15 will be applied per shipment.
SHIPPING TO UNITED KINGDOM AND IRELAND
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Free shipping for purchases over €1500.
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For purchases under €1500, a fixed cost of €15 will be applied per shipment.
DELIVERY TIMES:
At Thecaitano.com, delivery times may vary depending on the destination location. Our business model is "made to order", meaning that each piece is made after the customer has completed their payment. Once the order is processed, delivery times typically range from 10 to 30 days, depending on demand and order volume at the time.
At the time of purchase, we will provide you with a detailed estimate of the delivery time for your order. Throughout the production process, we will keep you informed about the progress, including when we begin making the piece and when your piece is ready to be shipped.
ADDITIONAL TERMS:
Orders are processed Monday through Friday, excluding holidays.
Once your order has shipped, you will receive an email confirmation with a tracking number so you can track the status of your shipment in real time.
CONTACT:
If you have any questions or concerns about our shipping policy or the status of your order, you can contact our customer service team:
Email (24h): hello@thecaitano.com
Phone (Monday to Friday, 9:00 a.m. to 2:00 p.m. and 4:00 p.m. to 7:00 p.m.): +34 622 883 031
MODIFICATIONS:
Thecaitano reserves the right to modify this shipping policy at any time without prior notice.